Returns & Refunds

Returning a Product

If a product isn't right for you, most unused items in their original packaging can be returned within 7 days of delivery for a refund or exchange, minus any delivery charges already incurred. To start a return, message us on WhatsApp with your order details and reason for return.

What Can't Be Returned

For hygiene reasons, items such as commode pails, dressing aids that have been used, and any product with broken hygiene seals cannot be returned once used, unless the item is faulty.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, contact us within 48 hours of delivery with photos where possible. We will arrange a replacement, repair or refund at no extra cost to you.

Refunds

Approved refunds are processed back to the original M-Pesa number used for payment, usually within 5–7 business days of the returned item reaching us and passing inspection.

Cancellations

Orders can be cancelled free of charge before dispatch. Once an order has been dispatched, our standard return process applies.

Warranty

Many products carry a manufacturer or supplier warranty covering manufacturing defects. Warranty length and coverage vary by product — check the specific product page or ask us on WhatsApp before you buy.